Returns & Exchanges
We want you to love your purchase. If something isn't right, our return and exchange process is designed to be as seamless as possible.
Return Eligibility
- 1
Returns accepted within 30 days of delivery
- 2
Items must be unused and in original packaging
- 3
Proof of purchase required (order confirmation email)
- 4
We provide a pre-paid return label
Exchange Policy
- 1
Exchanges available for different sizes/styles
- 2
Subject to stock availability
- 3
Additional shipping may apply
- 4
Contact us before shipping exchange items
Non-Returnable Items
- 1
Opened adhesives and bonding products (for hygiene reasons)
- 2
Lash trays that have been opened or used
- 3
Clearance and final sale items
- 4
Gift cards
The Return Process
Contact us at Rikki@moualashco.com with your order number and reason for return.
Wait for return authorization and your pre-paid shipping label via email.
Securely package your items and drop off at any authorized shipping location.
Your refund will be processed within 5-7 business days of receiving the return.
Still have questions?
If you're unsure about eligibility or have specific questions about your order, reach out and we'll help you resolve it.
Contact Support